Product Manager CX - Customer Billing Experience

As Product Manager CX – Customer Billing Experience, you’ll drive the end-to-end product vision and strategy for how our customers manage their energy bills, payments, meter readings, and term amounts. You’ll challenge the status quo, think beyond the obvious, and always keep the customer front and center.

You’ll:

• Define a clear product vision that aligns with Eneco’s strategy and customer needs.

• Lead complex online customer journeys — from front-end digital touchpoints to backend billing systems (MVS).

• Integrate cutting-edge AI solutions to simplify, enhance, and personalize interactions.

• Drive experiments and data-driven decisions to continuously improve key metrics like NPS, CSAT, Cost-to-Serve (CTS), Public Perception, and % Monthly Active Users (MAU).

• Build and maintain strong alignment with stakeholders across the business, ensuring clear priorities and effective communication.

• Foster a culture of experimentation and learning within your team, balancing short-term wins with long-term strategic outcomes.

• Proven experience as a Product Manager in customer-facing digital products, ideally in billing, payments, or complex transactional domains.
• Hands-on experience with experimentation platforms (GrowthBook is a plus) and a data-driven mindset.
• Curious, forward-thinking, and eager to leverage AI to create customer impact.
• Strong stakeholder management skills: you align teams, manage complexity, and communicate with clarity and confidence.
• Comfortable working in ambiguous environments, with the ability to navigate trade-offs and make tough decisions.
• Familiarity with backend systems (billing systems like MVS are a bonus).
• A team player who builds trust, collaboration, and positive energy within and across teams.
• Ideally, you bring diversity of thought and background to the team. 

• Delivering measurable improvements in the customer billing experience that directly impact satisfaction, engagement, and efficiency.

• Ensuring AI-driven solutions deliver real value and are integrated seamlessly into the customer journey.

• Translating complex billing processes into simple, customer-friendly solutions.

• Empowering your cross-functional team to work effectively, experiment, and deliver at pace.

• Prioritizing ruthlessly, focusing on what moves the needle, and saying ‘no’ when needed.

• Maintaining a strong connection to customer needs while balancing business goals and technical feasibility.

You’ll be part of Eneco’s Customer Experience team, working in a hybrid environment that combines the energy of our modern, sustainable headquarters in Rotterdam with the flexibility of remote working. You’ll collaborate with passionate product managers, designers, engineers, and data experts — all driven by the same goal: delivering world-class digital experiences that empower our customers to live more sustainably.

At Eneco, we believe in autonomy, trust, and working smart. You’ll have the freedom to own your roadmap, set priorities, and make real impact — all while learning, growing, and having fun along the way.