Engineering Manager (Hands On)

You will join a newly forming team of Customer Success Tech. As a Hands-on Manager and Leader of this team, you will, together with your colleagues: 

1. Create a more efficient and intelligent workplace for human Agents by automating repetitive manual work and providing intelligent tooling 

2. Reduce human-handled customer questions by automating the handling of incoming questions via app/web/call/mail 

3. Create a more intelligent central routing solution to route customers to the best possible channel and or agent based on customer variables, actualities and other indicators. 

4. Create the best possible voicebot linked to CoPilot Studio, providing self-service and intelligent routing  

5. Besides these, you will be actively involved in creating a better, more efficient and mostly automated Customer Service 

The team will be utilizing latest genAI and other solutions from Microsoft and other partners to realise the dream of agentic customer service.  

Our platforms are meticulously constructed using .NET Core and Azure DevOps, offering you the freedom to leverage a range of tools that best suit the task at hand – think Kubernetes, Kafka, and more. By immersing yourself in this diverse and forward-looking environment, you'll actively shape the technological landscape that drives Eneco's mission to create a greener world. 

Please have a look at the experience of one of the team members, Alex is working in one of our product teams building the Virtual Power Plant:  https://www.werkenbijeneco.nl/its-about-work-satisfaction 

• Excellent knowledge and hands-on experience in both .NET and Azure tooling are a must.  

• Big bonus if you have experience with Microsoft GenAI tooling, such as AI Foundry 

• Desired experience: CRM, Genesys CX Cloud, Dynamics 365, MS Power Platform 

• Experience in developing scalable, high-performance applications in Azure.  

• Experience working in ADO (Azure DevOps) is important as the CI/CD environment is built in this and works fully automatically.  

• Proven experience leading and coaching engineering teams or individuals. 

• Excellent communication skills and ability to convey technical concepts to non-technical stakeholders.  

• Strong communication skills in English. 

• You have to be based in the Netherlands to apply for this opportunity 

• Remain hands-on with backend engineering, integration, and DevOps tasks. 

• Collaborate effectively within cross-functional product teams to architect and deliver exceptional backend solutions using .NET Core and Azure DevOps. 

• Lead and coach a team of backend engineers, data scientists and machine learning engineers, fostering growth and collaboration. 

• Ensure best practices in software engineering, DevOps, and integration are followed 

• Oversee delivery and release management, ensuring timely and high-quality outcomes. 

• Collaborate with the Product Manager to define and execute the product roadmap. 

As you come aboard, you'll seamlessly integrate into our backend team and join the platform or one of the product teams. While building solutions for your team you will always keep in mind the quality and performance of backend applications across Eneco's digital platforms. This involvement not only reinforces your role within the product team but also extends your influence to enhance the broader backend standards across all digital realms, fueling our ongoing technological progress.