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ServiceNow Developer

  • Eneco - Rotterdam
  • Enterprise IT Solutions, Tech
  • 3-5 years
  • €60 - €85
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Good to know: you can easily save this vacancy using the print button at the top of the page. After the closing date, this vacancy will be removed from our website.
    • Real development work with lasting impact 

    You will contribute to a live re-implementation and then continue developing and maintaining the platform alongside the platform owners. Your work does not disappear after go-live - it stays in production and evolves with the organisation. 

     

    • OOTB is the mandate, not the compromise 

    At too many organisations, OOTB is the goal at kickoff and the casualty by week three. At Eneco it is a governance requirement. You will have the authority - and the expectation - to push back on demand that does not belong in the platform. 

     

    • Your development is part of the deal 

    If you do not yet hold a Performance Analytics (PA) certification, Eneco will sponsor it. We are investing in the platform for the long term, which means investing in the people who develop it. 

Why choose Eneco?

Eneco is one of Europe's leading sustainable energy companies, working toward climate neutrality by 2035. We offer a competitive salary, FlexBudget for flexible benefits, 8% holiday allowance, and a hybrid working arrangement - 2 days per week in our Rotterdam office with 2-3 weeks per year fully remote. 

What you’ll do

Platform Development and Re-implementation 

  • Design, configure, and build ServiceNow solutions aligned to OOTB principles across assigned re-implementation workstreams 

  • Configure and extend core IT Service Management (ITSM) applications (Incident, Problem, Change, Request, Knowledge, Configuration Management Database (CMDB)) plus applicable IT Operations Management (ITOM), HR Service Delivery (HRSD), and Application Development capabilities 

  • Build and maintain integrations using IntegrationHub and Representational State Transfer (REST) / Simple Object Access Protocol (SOAP) APIs 

  • Ensure all decisions are traceable to governance and compliance requirements and produce clear technical design documentation 

Platform Development and Maintenance 

  • Contribute to ongoing development, configuration, and defect resolution working closely with the platform owners 

  • Support platform release and upgrade cycles including family upgrades, patching, and regression testing 

  • Support demand intake from IT, OT, and HR domains, assessing feasibility against OOTB governance 

  • Monitor platform performance, security configuration, and CMDB data quality 

OOTB Governance 

  • Actively prevent customisation creep - challenge and redirect demand toward OOTB-aligned solutions 

  • Articulate trade-offs clearly when customisation is genuinely required 

  • Maintain strict auditability across all configuration and design decisions 

SIAM and Major Incident Management 

  • As a member of the broader Service Integration and Management (SIAM) team, you will participate in the shared 24/7 Major Incident Management (MIM) standby rotation - one week at a time, shared equally across the full SIAM team regardless of role 

  • Support the facilitation and resolution of Major Incidents when on standby duty 

  • Coordinate technical delivery across multiple service towers and vendors within the SIAM governance framework 

Team and Knowledge Sharing 

  • Support and mentor junior developers or administrators on the platform team 

  • Translate technical decisions for business stakeholders across IT, OT, and HR domains 

Is this about you?

 

You are a ServiceNow developer who thinks OOTB first. You have delivered real implementations - not just administered existing instances - and you know the difference between configuration and customisation. You are comfortable pushing back when someone wants to cross that line. You may be working at a system integrator right now, delivering for clients you will never see after go-live. Or you are in a large organisation where the platform is already someone else's problem. Either way, you are ready to work in a focused team where quality and governance are taken seriously, and where your development work has real, long-term impact. 

You Bring :

Experience 

  • 5-7 years of hands-on ServiceNow development - not configuration only 

  • Experience in a platform re-implementation, migration, or consolidation project 

  • Scripting experience: JavaScript, GlideScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions 

  • Flow Designer, IntegrationHub spokes, and REST/SOAP integrations 

  • CMDB data model, Discovery, and/or Service Mapping experience 

Knowledge and Expertise 

  • Deep knowledge of core ITSM modules - Incident, Problem, Change, Request, Knowledge, CMDB 

  • ITOM, HRSD, or CAD (Certified Application Developer) knowledge is a strong plus 

  • SIAM or multi-vendor service integration experience is an advantage 

  • Performance Analytics experience is a strong plus - Eneco will sponsor your PA certification if you do not yet hold it 

Skills and Competencies 

  • OOTB discipline - you default to configuration and can articulate the trade-off when customisation is genuinely needed 

  • Clear communicator across technical and business stakeholders 

  • Structured documentation habits even in ambiguous, fast-moving environments 

  • Strong sense of ownership over code quality, data integrity, and platform stability 

Certifications 

  • Certified System Administrator (CSA) - required 

  • Certified Implementation Specialist - ITSM (CIS-ITSM) - required; CIS - HR Service Delivery (CIS-HRSD), CAD, and CIS - Configuration Management Database / Common Service Data Model (CIS-CMDB/CSDM) are strong additions 

  • Performance Analytics (PA) - strong advantage; Eneco sponsors this certification 

  • ITIL Foundation v4 - preferred, not mandatory 

This is where you’ll work

You will be part of the Enterprise IT Solutions team, embedded in a small ServiceNow platform team spanning IT, OT, and HR. Your stakeholders are service managers and business partners across those domains, plus the SIAM governance layer coordinating delivery across multiple vendors. The team works in an agile way - structured enough to deliver a complex re-implementation, flexible enough to respond to a live transformation. You will have direct access to the people who make decisions, and your technical input will shape the platform for years to come. 

What we have to offer

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Gross annual salary between €60 and €85

Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing.
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FlexBudget

Have it paid out, use it to buy extra holiday days or save it up for something nice, it's up to you.
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Personal and professional growth

Eneco is fully committed to help you in your personal and professional development.
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Hybrid working: home, office or abroad

Work 40% at the office, 40% from home, and 20% flexibly. With manager approval, you may work abroad (within approved countries) up to 3 weeks/year, max 2 consecutively.

Want more information about our terms of employment?

Here's what you get from us

Work Where Everyone Matters

When you choose a career at Eneco, you choose ambition, growth, and opportunity in an environment where everyone matters. You’re given the space to develop yourself and to do your work in a way that suits you. We believe that different perspectives, nationalities, and backgrounds make us stronger, which is why we foster an open, safe and inclusive culture. Naturally, we also prioritize a healthy work-life balance, flexible working hours, and the option to work from home when your role allows it. If you have a physical or sensory disability, we will work with you to find the right adjustments so you can perform your job well.
This is how you build your own future and a sustainable future at the same time. Together with 4,000 colleagues, each with their own talents and ideas, you work on our shared mission: speeding up the energy transition. We help customers become more sustainable faster, create innovative solutions, and seize new opportunities. Will you join us?

The phases of our application procedure

Application procedure, 1 applying, 2 introduction interview, 3 online assessment, 4 follo-up interview, 5 offer time and 6 congratulations with your new job

Want to know more about this job function?

Please apply directly via the Eneco Careers Portal. Applications submitted by email will not be processed 

Third Party Disclaimer 

Eneco manages recruitment through selected channels and preferred partners. Unsolicited acquisition, candidate submissions, or commercial outreach in relation to this vacancy are not appreciated. 

Questions about the application procedure

Feel free to contact our recruiter:

Donja Huidar

Recruiter

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